Privacy Policy of Actons Hotel Operations (PTY) LTD t/a Mazeppa Bay Hotel


We respect your privacy and will protect your personal information.  This policy tells you how we, Actons Hotel Operations will process and protect your personal information.  In order for us to help you, you will have to share information with us.  It is important that you trust us to protect it and keep it confidential.


As a tourism operation, we take your privacy, data protection, confidentiality and the protection of intellectual property very seriously.  We also know how important confidentiality and privilege is to you.


We also appreciate that we must keep the affairs of present and former guests private and confidential (unless otherwise required by the law). 


The Personal Information we collect:


  • While you use this website, we may collect your personal information or you may provide it to us (for example by enquiry or subscribing to our newsletter).  For example, your name, your email address or telephone number.

  • To send you a quote or invoice you, we might collect your publicly available personal information from the internet.  For example:  your address, or VAT registration number.


Use of Cookies


We use “cookies” on our website.  They enable us to improve your future visits to our site as well as provide you with a more user-friendly experience.  You can read more about our Cookie Policy


We may use your personal information to:

  • Respond to your enquiry

  • Send you a quote for your stay requirements

  • Provide you with our services

  • Improve our service to you by analyzing it for trends

  • Send you updates on the latest tourism developments

  • Send you marketing material (including electronic communications) relating to other solutions you might be interested in. You can unsubscribe from our newsletter at any time and thereafter we will no market to you.


Disclosure of Personal Information:


We are not in the business of selling personal information and therefore we will not disclose your personal information to anyone except as provided in the policy.


  • We may for marketing purposes disclose or transfer your personal information to our agencies

  • It may be necessary for us to disclose your personal information to suppliers, affiliates, partners or agents in order to provide you with our services.

  • We will obviously need to disclose your personal information with employees of ours who require it to do their jobs.  We make sure they are aware of and take their confidentiality obligations seriously.  They are contractually bound to keep all information confidential.

  • There may be a situation where the law required us to disclose your personal information.  In all other situations, we will not disclose your personal information without notifying you and enabling you to object.


Security of Personal Information:


We take all reasonable and appropriate measure to keep your personal information secure.  For example, we encrypt our laptops and our phones.  However, we cannot guarantee the absolute security of it.  We back up all your personal information on a regular basis.


Email Inspection:


We will inspect all emails you contact us with via the email address that we provide on the website.  We do this to check for viruses, and reserve the right to monitor and inspect all material and information transmitted over our system.  We may also monitor whether you real emails that we send you.


Access to and Correction of Personal Information:


You may access and correct, if necessary, your personal information that we hold by emailing us.

Last updated 1 July 2021